(FAQ) Unless you have experienced physiotherapy before, you may not know what to expect.
Here are some of the more common questions relating to treatments and facilities.

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How often will I need to come for treatment?
The simpler problems often require only one session. You will be able to discuss further treatment at your first visit. We treat each patient individually.

Can I refer myself?
Yes, you may consult a physiotherapist without a doctor's referral. You are safeguarded because Leah and Alastair are registered with the Health & Care Professions Council. This regulatory body ensures that all health professionals are genuine and meet national standards. In addition, they work in close cooperation with doctors and other healthcare professionals, such as podiatrists and teachers of Pilates, swimming, and yoga, to provide a high standard of treatment.

Are Alastair and Leah recognised by my private health insurance company?
We are no longer registered with Bupa as they have chosen not to use small clinics.  We are both on the registers of all the other major insurance companies including AXA PPP and Aviva. Please ensure that you have authorisation from them prior to your first session.

How may I pay?
We accept all major credit and debit cards. Since the Covid pandemic, we avoid using cash and cheques, preferring card payment. We ask that payment is made on the day of treatment and a full receipt will be given.

Our prices are currently £60 for an Initial Assessment, or if you are an existing patient coming back to us with a new problem.  £50 for follow-up appointments.  This price includes registration, your home exercise program and any communication required between the Physio and your GP or Consultant that may be required.

Do I need an X-ray?
Doctors are more cautious these days about referring for X-rays because of the possible side-effects.  X-rays give limited information and, whilst of interest, will often not alter a physio's treatment.

Should I stop pain medication before attending?
Pain medication allows you to move more freely and benefit more from physiotherapy. You are advised not to stop any medication before your first treatment.

What should I wear?
In most cases, you will be asked to remove clothing to expose the affected area, whilst remaining decent. Please dress in clothes which allow free movement. For lower limb treatments, you may prefer to bring shorts.

Do you provide parking?
There is local street parking available outside on Eastern Road which can get quite busy, there is usually space opposites, on Cooks Close.  Please allow time to find a space.

Driveway parking is available by prior arrangement, please let us know if you have walking difficulties and need to park on-site.

Is the clinic wheelchair-accessible?
There is level access to the clinic.

Do you do home visits?
Yes, if treatment at Sunnybank is considered unsuitable and our Physiotherapists have time to leave the clinic.


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Contact Ashburton Physio or phone 01364 652883.      Contact Us