(FAQ) Unless you have experienced physiotherapy before, you may not know what to expect.
Here are some of the more common questions relating to treatments and facilities.
How often will I need to come for treatment?
The simpler problems often require only one session. You will be able to discuss further treatment at your first visit. We treat each patient individually.
Can I refer myself?
Yes, you may consult a physiotherapist without a doctor's referral. You are safe-guarded because Leah and Alastair are registered with the Health & Care Professions Council. This regulatory body ensures that all health professionals are genuine and meet national standards. In addition, they work in close cooperation with doctors and other health care professionals, such as podiatrists and teachers of Pilates, swimming, and yoga, to provide a high standard of treatment.
Are Alastair and Leah recognised by my private health insurance company?
We are no longer registered with Bupa as they have chosen not to use small clinics. We are both on the registers of all the other major insurance companies including AXA PPP and Aviva. Please ensure that you have authorisation from them prior to your first session.
How may I pay?
We accept all major credit and debit cards, except American Express. Since the Covid pandemic, we are avoiding using cash and cheques, preferring contactless payment. We ask that payment is made on the day of treatment and a full receipt will be given.
Our prices are £45 per 40-45 minute session. Our prices have remained the same for 6 years, we have made the decision not to increase them at the moment as we are at the contactless payment limit at the moment.
Do I need an X-ray?
Doctors are more cautious these days about referring for X-rays because of the possible side-effects. X-rays give limited information and, whilst of interest, will often not alter a physio's treatment.
Should I stop pain medication before attending?
Pain medication allows you to move more freely and to gain more benefit from physiotherapy. You are advised not stop any medication before your first treatment.
What should I wear?
In most cases, you will be asked to remove clothing to expose the affected area, whilst remaining decent. Please dress in clothes which allow free movement. For lower limb treatments, you may prefer to bring shorts.
Do you provide parking?
There is local street parking available outside on Eastern Road which can get quite busy, there is usually space opposite on Cooks Close. Please allow time to find a space.
Driveway parking is available by prior arrangement, please let us know if you have walking difficulties and need to park on site.
Is the clinic wheelchair-accessible?
There is level access to the clinic.
Do you do home visits?
Yes, if treatment at Sunnybank is considered unsuitable and our Physiotherapists have time to leave the clinic